HELP
Frequently Asked Questions
Answers about authenticity, orders, shipping and returns.
Authenticity
Yes. We authenticate every pair ourselves, in hand and detail by detail, before it is listed. A pair that doesn't pass every check never goes on sale. See how we authenticate →
Yes, in two ways. Both are optional: every pair is already authenticated by us before it's listed.
LegitApp digital certificate. Add it to your pair in your cart (€10). LegitApp is an independent authentication service: we photograph your pair exactly as it will ship, and you receive the certificate by email before it leaves us. If you return the pair, the certificate is refunded too.
Vestiaire Collective authentication report. Our pairs are also listed on our Vestiaire Collective profile: buy the pair there and select "Authentication & Quality Control" at checkout. Their experts inspect the pair in person, then forward it to you with an authentication report and a tag signed by the inspector. Vestiaire's prices include their platform fees, and their terms apply to purchases made there.
We source pre-owned pairs from private owners and trusted resale channels, and every pair goes through our authentication before it's listed.
Orders & Payment
Credit and debit cards (Visa, Mastercard, American Express, Maestro, UnionPay), Apple Pay, Google Pay, Shop Pay, PayPal and Klarna. Depending on your country, you'll also see local options at checkout, such as Bancontact, MB WAY, MobilePay or Satispay. All prices are in euros.
Yes. Payments are processed through Shopify's encrypted checkout, PayPal or Klarna. We never see or store your card details.
No. The price you see is the price you pay: shipping is free across the EU, with no hidden costs.
Yes, as long as it hasn't shipped yet. We ship within one business day, so email us as soon as possible at hello@sneaklegacy.com with your order number. Once your order has shipped, you can return it within 14 days of delivery. As every pair is one of a kind, sizes can't be exchanged: you can return the pair and order a different one.
You'll receive an order confirmation by email straight away, and a second email with your tracking link as soon as your pair ships.
Shipping
We ship from Italy to every country in the European Union.
Every order ships within one business day. Delivery then takes 1–2 business days in Italy and 2–4 business days elsewhere in the EU.
Nothing. Shipping is free and tracked on every order.
We ship with Poste Italiane within Italy and FedEx to the rest of the EU. Depending on the destination, we may occasionally use another trusted tracked courier.
As soon as your pair ships, you'll receive an email with your tracking link. Every order is delivered against signature.
Every pair is packed in its box, when included, inside a protective shipping carton.
Returns & Refunds
You can return any pair within 14 days of delivery, for any reason. To receive a full refund, it must be unworn, in the same condition you received it, and complete with everything it was sent with, such as the box, dust bag and spare laces.
Use the "Withdraw from contract here" button on our Returns & Cancellations page within 14 days of delivery. Sign in with the email you used for your order and choose the pair and the reason: we'll confirm by email with the return address and instructions.
Return shipping is at your expense, and you can choose how to send the pair back.
Your own courier. Please use a tracked service insured for the full value of the item: the parcel is your responsibility until it reaches us.
Our return label (Italy only). A prepaid, tracked and insured Poste Italiane label for €12, deducted from your refund. Just drop the parcel off at any post office or Punto Poste.
Within 7 business days of receiving and checking your pair, using your original payment method. If you added a LegitApp certificate, it's refunded too.
Purchases made on Vestiaire Collective are handled by Vestiaire, under their return policy. Please contact them directly through your Vestiaire account.
Condition & Sizing
Every pair is graded on our five-level scale: Never worn, with tag · Never worn · Very good condition · Good condition · Fair condition. The grade is shown on each product page, together with any notes on that specific pair.
Yes. Every pair is cleaned and sanitised before it ships.
Each product page shows the EU size and the insole length in centimetres. The easiest way to check the fit is to measure the insole of a pair you wear often and compare the two. Sizes follow each brand's original sizing, and some models run slightly large or small.
It depends on the pair. Everything included, such as the box, dust bag or spare laces, is listed under Accessories on each product page and shown in the photos.